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We offer fast and reliable shipping for all our jewelry. Orders are processed within 1-3 business days and shipped via standard delivery, which typically takes 3-5 business days.

.Enjoy free shipping on all orders. For any questions regarding your order, please contact our customer service team for assistance.

There are a few important things to keep in mind when returning a product you purchased.

• You have 14 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from us.
• Refunds require a period of 5 working days, starting once the returned good/s have been delivered back to the e-shop.
• Please ensure that the item you are returning is repackaged with all elements.
• Returns/Exchanges are not accepted for earrings, Personalized Jewellery and special/custom orders.

REPEAT RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.

SHIP YOUR ITEM BACK TO US

Contact our Customer Support at info@infinityjools.com 

Please remember to ensure that the item you are returning is repackaged with all elements.